Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Kile Mart & Electronics. Please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with all original tags, accessories, manuals, and packaging included. Proof of purchase is required.

How to Request a Return

Before returning an item, please contact us at:

Email: kilemart@outlook.com
Phone: (571) 267-7445

Please include your order number and the reason for the return.

Once your return request is approved, we will provide instructions for returning the item.

Returns may be brought to or sent to:

Kile Mart & Electronics
1611 Washington Plaza North
Reston, VA 20190
United States

Items returned without prior authorization may not be accepted.

Return Shipping Costs

For returns due to a defective, damaged, incorrect, or materially misrepresented item, Kile Mart & Electronics will be responsible for reasonable return shipping costs.

For other eligible returns, including change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Kile Mart & Electronics.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If an item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at kilemart@outlook.com. Please provide your order number and, when appropriate, photos showing the issue so we can evaluate it and make it right.

Non-Returnable Items

Certain products cannot be returned for health, safety, or other reasons, including:

Perishable food and beverages
Opened or used personal-care and beauty products
Gift cards
Customized or special-order products
Hazardous materials, flammable liquids, or gases
Products that cannot be resold for health or safety reasons after being opened or used

If you are unsure whether your item is eligible for return, please contact us before returning it.

Electronics & Smartphones

Eligible electronics and smartphones must be returned in their original condition with all included accessories, packaging, manuals, and components.

Before returning a smartphone or other device containing personal information, customers are responsible for removing personal data, signing out of accounts, disabling device-locking or activation-lock features, and resetting the device when appropriate.

Items showing physical damage, misuse, unauthorized modification, missing parts, or damage occurring after purchase may not qualify for a return or full refund.

Any manufacturer warranty, when applicable, is subject to the manufacturer's terms.

Exchanges

If you would like a different eligible item, please contact us. Depending on availability, we may ask you to return the original item and place a new order.